Returns

Please email uk@3djake.com with your order number and information about the products you're returning (include the item number(s) and quantity of products you're returning). We will respond to your email with a return shipping label and instructions for how to proceed. The return is free of charge.

Please note the following when making a return:

• Request a receipt for your return parcel and keep this receipt until your return has been refunded, or until a replacement shipment has been dispatched.
• Returns are processed within 5 business days (excluding weekends) after we receive them.
• Make sure to safely and securely packaged the products you're returning to avoid any possible transport damage.
• Returns containing electronic devices must be housed in their original packaging to reduce the risk of transport damage!
• The customer bears the cost of goods that are being returned to our warehouse via a forwarding company.

You can return the received merchandise within 14 days. In addition, we will give you an extra 16 days to return the merchandise. Thus, you have a total of 30 days to return your goods to our warehouse.

The products must be returned in their original packaging, without having any traces of being used or opened. Please ensure that the items are securely packaged in order to prevent any transport damage from occurring.

Please state the reason for returning the merchandise ( return form ) and include your name, address and order number.

More information regarding our Return Policy can be found here .

As soon as your return parcel reaches our warehouse - as long as it arrives within the 30-day return period - we will refund your payment via the payment method you placed your order with. Alternatively, we'd be happy to issue a store voucher for the payment in question.

After your refund has been processed, we will send you a confirmation email as well as the credit note.

If you have any questions, please feel free to contact us anytime.